The Ministry of Justice proposed changing the assessment of the effectiveness of registry offices – now 99% of visitors should be satisfied with their work. In 2020, the job satisfaction target was 90% The Ministry of Justice proposed to increase the requirements for registry offices” />
The Ministry of Justice proposed to adjust the criteria by which the effectiveness of regional state bodies for working with acts of civil status (registry office) is assessed. Now the target level of satisfaction of citizens with services in the field of state registration of acts of civil status will be 99%, follows from the draft published on the portal of legal information.
In 2020, the planned value of citizen satisfaction was 90%, RBC was told in the press -service of the Ministry of Justice.
The satisfaction of visitors to registry offices is measured using a questionnaire or survey conducted by representatives of the Ministry of Justice during scheduled inspections. The survey involves all citizens who applied to the registry office for receiving public services at the time of the survey; the minimum number of respondents in each registry office— 20 people, the department explained.
The questionnaire includes questions about the waiting time for filing an application, the availability of information about the procedure and terms for the provision of services on the institution's website or in the media. The visitor will also need to evaluate the comfort of the queue, the compliance of the quality of the provision of public services with expectations, and the number of specialists and premises.
In addition to the satisfaction of visitors, the efficiency of the registry office is evaluated by the Ministry of Justice according to three more criteria. This is the number of registered acts of civil status and committed legal actions (i.e. entailing or terminating legal relations), as well as the share of injunctions on violation of the law made by the territorial bodies of the Ministry of Justice.
The new project of the department reduces the number of performance criteria— previously there were eight. Among the excluded indicators were those related to electronic circulation: in particular, the number of acts converted into electronic documents, and acts that are drawn up in this form.
“Given that the registry offices in 2020 have completed the work on converting civil status records into electronic form and their transfer to the Unified State Register, the establishment of the following performance targets from 2021 is not required,” — RBC was informed in the press service of the Ministry of Justice.
Work on the transfer of civil status records to electronic form and their transfer to the Unified State Register was carried out by registry offices in 2017 to 2020.
In 2018 , according to the Ministry of Justice, the percentage of the target indicator “number of registered acts of civil status” was 99.8%, the percentage of the number of legal actions— 101%. All regions (with the exception of Moscow and the Altai Republic, where the survey was not conducted) met the indicator on the satisfaction of citizens with the services of registry offices. According to the Ministry of Justice, in 61 subjects, satisfaction was 100%.
Earlier, the Ministry of Justice allowed Russians to register marriages at home, as well as in medical institutions. This must be based on special circumstances. According to the Family Code, this means pregnancy, the birth of a child, or an immediate threat to the life of the bride or groom.
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